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DigiTogether
Help

How can we help?

Answers to common questions about setting up and using DigiTogether. Still stuck? Message us on WhatsApp.

Getting started

How do I add my child?

On Home, tap "Add a child". Give their name and choose a 4-digit PIN that only you know: you'll need it on their phone.

Where do I find everything?

Home shows your child's day. Activity has their timeline. Quests, Location and Rules have their own tabs. At the top: switch child, chat, the bell for alerts, and the Gullak.

I have more than one child

Add each child on Home. Tap the child's name at the top to switch: every tab then shows that child.

Your child's phone

How do I set up my child's phone?

Install DigiTogether on their phone and tap "Child's phone". Enter your email, tap your child's name and enter the PIN. Then turn on the switches the setup screen asks for.

Their phone says "Finish setting up"

Usage access and "Display over other apps" are still off on their phone, and without them your rules can't work. Tap "Turn them on" there and switch them on in Android's settings.

Rules or blocking aren't working

On their phone, open DigiTogether: a card says if a permission is off. Check that the phone isn't saving battery for DigiTogether, and that it's online so new rules can arrive.

Location isn't updating

On their phone, location must be on and DigiTogether allowed to use it all the time (Android settings → Apps → DigiTogether → Permissions → Location → Allow all the time). The phone also needs to be on and online.

How does my child leave child mode?

On their phone: settings (the gear on Today) → Leave DigiTogether → your PIN. Or from your phone: Rules → Allow exit.

Rules and limits

How do I set a daily screen-time limit?

Rules → Daily screen time. When it's used up, apps stop until midnight. Calls, texts and the alarm always keep working.

How do I limit or block one app?

Rules → App limits shows every app on your child's phone. Tap an app to allow it, set its own limit, or keep it off.

My child installed a new app

Every new app reaches you first: you get an alert, and it waits in Rules → App limits until you allow it or keep it off.

How do bedtime and study mode work?

Rules → Bedtime pauses apps at night. Rules → Study mode allows only study apps during exams. The phone's own calls, texts and alarm are never paused.

My child asked for more time

Their request arrives as an alert. Say yes for the minutes they asked, or "not now". Asking instead of sneaking counts as a good habit for them.

Safety

What happens when my child uses SOS?

They hold SOS for 3 seconds. You get a loud alert with where their phone is, and tapping it opens Location. SOS is not an emergency service: in an emergency, call 112.

What do the alerts show?

The bell at the top lists alerts that need you, like a risky YouTube video or search, a message from an unknown contact, a risky word, or a request from your child. Red ones are urgent.

How do safe zones work?

In the Location tab, add a place like home or school. You get an alert when their phone arrives or leaves.

Can my child remove DigiTogether?

If it's switched off or uninstalled on their phone, you're told straight away. Turning on device admin during setup makes it harder to remove.

Quests and family

How do quests work?

Your child gets 3 quest cards a day, does one for real and shows it with a photo, voice note or quiz. You see it in the Quests tab, cheer them on, and they earn XP and coins.

What's the Gullak?

Your child's coins can become pocket money in Save, Spend and Give jars. Open it from the piggy bank at the top to set it up and answer their asks to spend.

How do I chat with my child?

Tap the chat icon at the top. You can type or use a quick reply. Messages are just between you and your child, and are kept for 90 days.

Account

I forgot my child's PIN

Rules → Change parental PIN. Type the new PIN twice, and use it on their phone from then on.

How do I remove a child?

Rules → Remove (their name). It deletes their profile and all their data straight away.

How do I delete my account?

Settings → Delete account. It deletes your account and all your family's data. How to delete your account

How do I cancel a subscription?

Subscriptions are handled by Google Play: Play Store → your profile → Payments & subscriptions → Subscriptions → DigiTogether → Cancel. Terms of service

I have an idea or found a problem

We'd love to hear it. Send feedback, or email us and we'll reply. Contact us

Still need help?

Talk to us.

We reply within a day, 10 AM to 7 PM, Monday to Saturday (India time).

In an emergency, call 112. DigiTogether's SOS is not an emergency service.

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